Help

Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You'll see the tickets on the confirmation page and can print them right away
  2. In your confirmation email, there is a link to the "Print Tickets"
  3. You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.

• My credit card show a charge but I never received my tickets?

Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.

Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

Contact us right away, and we may be able to change your delivery method.

• Can I change my seat or performance if I got the wrong tickets?

If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased Refund Protection. How can I file a claim?

Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.

Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.

All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the "button" for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is 'Assigned Seat', you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats in your shopping cart before making the purchase.
  4. Now that you have tickets in your shopping cart, press the "Proceed to Checkout" button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

How do I receive my tickets?

Each event may offer one or more delivery methods that you can choose on the checkout page.

  • E-tickets (print or show on the phone): You will receive tickets right after the purchase and can either print them or show them on the phone to get admitted. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Please note that some events may require you to print the tickets. Read the delivery method description to see if printing is required.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail/Post: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

Onlinetickets.ie - Returns & Refund Policy

Last Updated: 01-01-2026

This Returns & Refund Policy applies to all tickets purchased through OnlineTickets.ie.

 

1. General Policy

Tickets are sold on behalf of the relevant Event Organiser. The contract for the Event is between the ticket buyer and the Organiser.

Refunds are governed by the Organiser’s published refund policy for each Event.

 

2. Cooling-Off Period

Under EU and Irish consumer law, the 14-day cooling-off period does not apply to:

Leisure services provided on a specific date or period.

Event tickets fall within this exemption.

Once purchased, tickets cannot be cancelled by the buyer unless the Organiser’s refund policy allows it.

 

3. Event Cancellation

If an Event is cancelled:

  • Buyers are entitled to a refund of the face value of the ticket.
  • Service or booking fees may be non-refundable unless required by law.
  • Refunds will be processed to the original payment method.

Refund timing may depend on the Organiser funding the refund where payments were settled to them.

 

4. Event Rescheduling

If an Event is rescheduled:

  • Tickets may remain valid for the new date.
  • The Organiser may offer a refund window at its discretion.

5. Changes to Line-Up or Venue

Changes to performers, speakers, timing or venue within the same region do not automatically entitle buyers to a refund unless the Event is materially altered.

 

6. Bingo, Raffles & Prize Events

For bingo, raffles or prize draws:

  • Entry fees are non-refundable once the Event has commenced.
  • The Organiser is responsible for prize fulfilment.
  • OnlineTickets.ie is not responsible for prize disputes.

7. Chargebacks

Fraudulent chargebacks may result in ticket cancellation and restriction of future access.

 

Notes:
  • No refund unless indicated by the event's returns policy.
  • There will be no refund if you don't show up for the event or you don't return your tickets.
  • Service charges are not refundable.
  • If you have used “onlinetickets ie” credit during the purchase, you can only return for “onlinetickets ie” credit. In this case option to return to credit card will not be available.

 

To return a ticket:

  1. Click on “Return Tickets” link on the left.
  2. Select the proper invoice and hit refresh.
  3. For each ticket that you want to return, click on the “Add to Return List”.
  4. Select the refund type (onlinetickets ie Credit or Refund to credit card)
  5. Press the return button.

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can register for email notifications during sign up. Click on the "Sign In" menu and sign up.
  • If you have already signed up, login using your email address and password and go to the "My Account" page from the menu, to set your mailing list preference.

Privacy & Cookie Policy

Privacy & Cookie Policy

Last Updated: 01-01-2026

OnlineTickets.ie (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy & Cookie Policy explains how we collect, use, disclose and protect personal data when you use www.onlinetickets.ie, any sub-pages (including www.onlinetickets.ie/organisername), or any custom domain connected to our platform.

We comply with:

  • The General Data Protection Regulation (EU) 2016/679 (“GDPR”)

  • The Data Protection Act 2018 (Ireland)

1. Who We Are

OnlineTickets.ie operates an online ticketing platform for event organisers.

For the purposes of data protection law:

  • OnlineTickets.ie acts as a data controller in respect of platform account data and ticket transaction data.

  • Event Organisers act as independent data controllers in respect of their own event attendee data and communications.

If you have any questions about this Policy, you can contact:

[Company Name]
[Registered Address]
[Contact Email Address]

2. The Types of Personal Data We Collect

We may collect and process the following categories of personal data:

A. Account Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Account login credentials (encrypted)

B. Ticket Purchase Information

  • Event name

  • Ticket type and quantity

  • Transaction ID

  • Payment confirmation status

  • Attendance records

We do not store full credit or debit card details.

C. Organiser Information

Where you register as an Event Organiser, we may collect:

  • Business name

  • Company number (if applicable)

  • Registered address

  • Contact details

  • Bank account details (for settlement purposes)

  • Tax-related information where required

D. Technical & Usage Data

  • IP address

  • Browser type

  • Device type

  • Access times

  • Referring website

  • Cookie identifiers

E. Gaming or Eligibility Data (Where Applicable)

For bingo, raffles or similar events, additional information may be collected where required to verify:

  • Eligibility

  • Location

  • Compliance with legal participation requirements

3. How We Use Personal Data

We process personal data on the following legal bases:

A. Performance of a Contract

To:

  • Process ticket purchases

  • Issue e-tickets

  • Provide customer support

  • Manage organiser accounts

  • Settle payments (where applicable)

B. Legal Obligation

To:

  • Comply with tax and accounting laws

  • Comply with gaming or regulatory requirements

  • Respond to lawful requests from authorities

C. Legitimate Interests

To:

  • Prevent fraud and chargebacks

  • Maintain platform security

  • Improve platform functionality

  • Manage disputes

We ensure that our legitimate interests do not override your fundamental rights.

D. Consent (Where Required)

Where required by law, we rely on consent for certain marketing communications.

4. Email Communications

We may send:

Event-Related Communications

These include:

  • Order confirmations

  • Event reminders

  • Important event updates

These are necessary for contract performance.

Communications on Behalf of Organisers

We may send emails to buyers relating to events they have purchased tickets for.

In such cases:

  • The Organiser remains responsible for the lawfulness of the communication.

  • You may unsubscribe at any time using the link provided.

We do not sell buyer data and we do not use buyer data for unrelated third-party marketing.

5. Organiser Access to Buyer Data

Event Organisers receive access only to personal data relating to ticket buyers for their own events.

Organisers:

  • Do not have access to buyers of other events.

  • Act as independent data controllers for their event data.

  • Must comply with GDPR and applicable data protection law.

OnlineTickets.ie is not responsible for misuse of personal data by an Organiser once lawfully accessed.

6. White-Label Domains

Some events may be accessible via custom domains operated by the Organiser but powered by OnlineTickets.ie.

In such cases:

  • The platform infrastructure remains operated by OnlineTickets.ie.

  • This Privacy Policy continues to apply to platform-level data processing.

  • The Organiser may publish its own privacy notice relating to event-specific processing.

7. Payment Processing

Payments are processed securely through third-party payment providers including:

  • Stripe

  • PayPal

Where Organisers use their own payment accounts, payment processing is governed by the provider’s privacy policy.

Where payments are processed through OnlineTickets.ie’s merchant account, payment providers act as independent data controllers.

We do not store full card details on our servers.

8. Sharing of Personal Data

We do not sell personal data.

We may share data with:

  • Payment service providers

  • IT hosting providers

  • Email service providers

  • Professional advisers (legal, accounting)

  • Regulatory authorities where legally required

We may also share data where necessary to prevent fraud or enforce our legal rights.

9. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • EU Standard Contractual Clauses

  • Transfers to jurisdictions deemed adequate by the European Commission

10. Data Retention

We retain personal data:

  • For as long as necessary to fulfil contractual purposes

  • For accounting and tax compliance (typically up to 6 years under Irish law)

  • For fraud prevention and dispute resolution

After this period, data is securely deleted or anonymised.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments

  • Encrypted transmission of payment data

  • Restricted access controls

  • Regular system monitoring

However, no system can be guaranteed 100% secure.

12. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (subject to legal limits)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent (where applicable)

Requests may be made to: [Insert Contact Email]

You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

13. Cookies

We use cookies to:

  • Enable core website functionality

  • Remember user preferences

  • Analyse website traffic

  • Improve user experience

Cookies may include essential, functional and analytical cookies.

You may control cookies through your browser settings.

Where legally required, cookie consent mechanisms will be provided.

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any updates will be published on this page with a revised “Last Updated” date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

Is Buying on this site Secure

Purchasing on this site is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • We use SSL (Secure Socket Layer) technology so your personal information (including credit card number) will be encrypted during the transfer to server.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    You are on a secure (SSL) page if:

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" icon will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).