Terms of Purchase
Last Updated: 01-01-2026
These Terms of Purchase apply to all ticket purchases made through www.onlinetickets.ie
, any sub-page (including www.onlinetickets.ie/organisername
), or any custom domain connected to the OnlineTickets.ie platform (the “Platform”).
By purchasing a ticket, you agree to these Terms.
1. Contractual Relationship
When you purchase a ticket through the Platform:
The contract for the Event is between you (“Buyer”) and the relevant Event Organiser (“Organiser”).
OnlineTickets.ie provides ticketing services and, in some cases, payment processing services.
OnlineTickets.ie does not organise, control or deliver Events unless expressly stated.
Where payments are processed through OnlineTickets.ie, we act as a disclosed agent for the Organiser.
2. Event Organiser Responsibility
The Organiser is solely responsible for:
Delivering the Event
Venue arrangements
Health and safety
Licensing and permits
Insurance
Refund policies
Prize fulfilment (for bingo or raffle events)
OnlineTickets.ie does not guarantee the quality, content or safety of any Event.
3. Pricing & Fees
Before completing your purchase, the total price will be displayed, including:
Ticket face value
Booking or service fees
Payment processing fees (where applicable)
All prices are shown in Euro unless stated otherwise.
Service fees are charged for use of the Platform and are separate from the ticket face value.
4. Payment Processing
Payments may be processed:
Directly by the Organiser using their own payment provider; or
Through OnlineTickets.ie’s merchant account (acting as agent for the Organiser).
OnlineTickets.ie does not store full credit or debit card details.
Payment providers operate under their own terms and privacy policies.
5. No Cooling-Off Period
Under EU and Irish consumer law, the 14-day cooling-off period does not apply to:
Contracts for leisure services provided on a specific date or period.
Event tickets fall within this exemption.
Once purchased, tickets cannot be cancelled by the Buyer except as provided in the Organiser’s refund policy or where required by law.
6. Refunds
Refunds are governed by:
The Organiser’s published refund policy
The Returns Policy on the Platform
6.1 Event Cancellation
If an Event is cancelled:
Buyers are entitled to a refund of the ticket face value.
Service fees may be non-refundable unless required by law.
Refunds will be processed to the original payment method.
Where funds have already been transferred to the Organiser, refunds are dependent on the Organiser funding the refund.
6.2 Event Rescheduling
If an Event is rescheduled:
Tickets may remain valid for the new date.
The Organiser may offer a refund window at its discretion.
6.3 Partial Changes
Changes to performers, speakers, programme, venue within the same locality, or event timing do not automatically entitle the Buyer to a refund unless the Event is materially altered.
7. Bingo, Raffles & Prize Events
For bingo, raffles or prize draw events:
The Organiser is responsible for compliance with applicable gaming laws.
The Organiser is solely responsible for prize fulfilment.
Entry fees are non-refundable once the Event has commenced.
Participation may be restricted to certain jurisdictions.
OnlineTickets.ie is not responsible for prize disputes or outcomes.
8. Admission & Entry
Admission to Events is subject to:
Venue rules
Age restrictions
Licensing requirements
Health and safety policies
Failure to comply with venue or Event rules may result in refusal of entry without refund.
The Organiser reserves the right to refuse admission where reasonable.
9. Ticket Delivery
Tickets are typically delivered electronically to the email address provided at purchase.
It is the Buyer’s responsibility to:
Provide accurate contact details
Check spam/junk folders
Safeguard ticket QR codes or barcodes
Lost, stolen or duplicated tickets may be refused entry.
10. Resale & Transfer
Tickets may not be resold or transferred in breach of:
Applicable law
Event-specific restrictions
Unauthorised resale may result in ticket cancellation without refund.
11. Fraud & Chargebacks
We reserve the right to:
Cancel tickets obtained through fraud.
Refuse entry where payment is disputed.
Recover costs associated with fraudulent chargebacks.
Repeated abuse may result in account suspension.
12. White-Label Domains
Some Events may be accessed via a custom domain operated by the Organiser but powered by OnlineTickets.ie.
In such cases:
The ticketing system remains operated by OnlineTickets.ie.
The Organiser remains responsible for the Event.
This Terms of Purchase continues to apply.
13. Limitation of Liability
Nothing in these Terms excludes liability where unlawful, including liability for:
Death or personal injury caused by negligence
Fraud
Breach of statutory consumer rights
Subject to that:
OnlineTickets.ie is not liable for Event cancellation, postponement or performance.
We are not liable for travel, accommodation or other indirect losses.
Our total liability in connection with a purchase is limited to the service fees paid to OnlineTickets.ie in respect of that transaction.
14. Force Majeure
Neither OnlineTickets.ie nor the Organiser shall be liable for failure to perform due to circumstances beyond reasonable control, including:
Natural disasters
Government restrictions
Public health emergencies
Industrial disputes
15. Governing Law
These Terms are governed by the laws of Ireland.
Consumers may also rely on mandatory protections available in their country of residence.
Disputes shall be subject to the jurisdiction of the Irish courts.
