• How do I know if my order went through?
After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".
• How can I print my tickets?
When you complete the purchase, assuming that you have selected e-tickets as delivery method:
- You'll see the tickets on the confirmation page and can print them right away
- In your confirmation email, there is a link to the "Print Tickets"
- You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".
• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?
Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.
• My credit card show a charge but I never received my tickets?
Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.
Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.
• Why does my credit card show more than one charge for a single purchase? Am I double-charged?
1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.
• Do I need to print my e-tickets, or can I just show on my phone?
Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.
• Can I change my ticket delivery method?
Contact us right away, and we may be able to change your delivery method.
• Can I change my seat or performance if I got the wrong tickets?
If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.
If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
Otherwise, you can contact us. We may be able to exchange the tickets for you.
• What if I didn't receive a confirmation email or invoice?
First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.
To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.
• How do I sign in if I forgot my password?
If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.
• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?
You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.
• I purchased Refund Protection. How can I file a claim?
Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.
Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.
All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.
Refund & Returns Policy
Wild West Music Fest
Effective Date: 23-02-2026
This policy applies to tickets purchased through:
Wild West Music Fest is operated by Kilconly Community Enterprise Company Limited by Guarantee, a registered Irish charity (Charity Number 20206965), based in Kilconly, Tuam, Co. Galway, Ireland.
1. General Policy
All ticket sales are final.
Tickets are non-refundable except in the circumstances outlined in this policy.
As tickets relate to leisure services for a specific date or period, the 14-day cooling-off period under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 does not apply.
2. Event Cancellation
If an event is cancelled and not rescheduled, ticket holders will be entitled to a refund of the face value of the ticket.
- Refunds will be made to the original payment method.
- Booking, processing and transaction fees are non-refundable unless required by law.
- Refunds will be processed within a reasonable timeframe following official confirmation of cancellation.
3. Event Rescheduling
If an event is rescheduled:
- Tickets will remain valid for the new date.
- If you are unable to attend the new date, you may request a refund within the timeframe specified in the rescheduling notice.
If no refund request is received within the stated timeframe, the ticket will remain valid for the rescheduled event.
4. Line-Up or Programme Changes
Event line-ups, performers, schedules and attractions are subject to change.
Such changes do not automatically entitle ticket holders to a refund.
5. No-Show Policy
No refunds will be issued if you fail to attend the event.
6. Refused Entry or Removal
No refunds will be issued where:
- Admission is refused due to failure to comply with event rules;
- A ticket holder is removed for unsafe, illegal or disruptive behaviour;
- A ticket holder breaches the Terms of Use.
7. Lost or Stolen Tickets
We are not responsible for lost, stolen or damaged tickets.
Electronic tickets must be safeguarded by the purchaser. We reserve the right to refuse entry where duplicate or invalid tickets are presented.
8. Travel and Accommodation
We are not responsible for any travel, accommodation or other expenses incurred in connection with an event, including in the event of cancellation, postponement or changes.
9. Event-Specific Conditions
Certain events may have additional refund conditions stated on the relevant event information page.
Where event-specific terms apply, they will be clearly stated at the time of purchase.
Nothing in any event-specific terms will limit your statutory rights under Irish law.
10. How to Request a Refund
Where a refund is permitted under this policy:
- Requests must be made by email to wildwest@onlinetickets.ie
- The email must include your booking reference number
- The request must be submitted from the same email address used to make the booking
We may request reasonable verification to prevent fraudulent claims.
11. Chargebacks and Payment Disputes
If you believe you are entitled to a refund, please contact us first.
Initiating a chargeback without first contacting us may delay resolution and may result in cancellation of the ticket pending investigation.
12. Governing Law
This Refund & Returns Policy is governed by the laws of Ireland.
Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
PRIVACY & COOKIE POLICY
Wild West Music Fest
Effective Date: 23-02-2026
1. Who We Are
This website is operated by Kilconly Community Enterprise Company Limited by Guarantee, a registered Irish charity (Charity Number 20206965), based in Kilconly, Tuam, Co. Galway, Ireland.
We are the “Data Controller” for the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act 2018.
If you have any questions about this policy, you can contact us at:
📧 wildwest@onlinetickets.ie
2. What Information We Collect
When you use our website or purchase tickets, we may collect the following information:
A. Information You Provide
- Full name
- Email address
- Postal address (if required)
- Phone number
- Payment information (processed securely via our payment provider)
- Ticket purchase details
- Any information you provide when contacting us
We do not store full credit or debit card numbers.
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited
- Date and time of visit
- Referring website
This information is collected through cookies and similar technologies.
3. How We Use Your Information
We use your personal data to:
- Process ticket purchases
- Issue tickets and confirmations
- Communicate important event information
- Manage entry and attendance at events
- Respond to customer enquiries
- Prevent fraud and protect our website
- Comply with legal and regulatory obligations
- Improve our website and services
If you opt in, we may also use your email address to send information about future events and community initiatives.
4. Legal Basis for Processing
Under GDPR, we process your data on the following lawful bases:
- Contractual necessity – to provide tickets and event services
- Legal obligation – to comply with tax and accounting laws
- Legitimate interests – to operate and improve our events and website
- Consent – for marketing communications and certain cookies
You may withdraw consent at any time.
5. Sharing of Information
We do not sell or rent your personal data.
We may share your information with:
- Payment processors (e.g. Stripe or PayPal)
- Website hosting providers
- IT and technical service providers
- Event venues or event partners (where necessary for event delivery)
- Professional advisers (legal, accounting)
- Authorities where required by law
All service providers are required to handle your data securely and in compliance with data protection law.
6. International Transfers
Where service providers are located outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain personal data only as long as necessary for:
- Event administration
- Financial record-keeping
- Legal compliance
Typically, financial transaction records are retained for up to 6 years in line with Irish tax law.
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (in certain circumstances)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with the Irish Data Protection Commission:
www.dataprotection.ie
COOKIE POLICY
9. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.
10. Types of Cookies We Use
A. Strictly Necessary Cookies
Required for the website to function, including:
- Shopping cart functionality
- Payment processing
- Security features
These cannot be disabled.
B. Performance and Analytics Cookies
Used to understand how visitors use our website, such as:
- Google Analytics (if enabled)
- Page visit tracking
These help us improve performance.
C. Marketing Cookies (If Used)
Used to:
- Measure advertising effectiveness
- Provide relevant event promotions
These are only used with your consent.
11. Managing Cookies
When you first visit our website, you will be asked to accept or manage cookies.
You can also control cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
12. Security
We use appropriate technical and organisational measures to protect your personal data.
However, no internet transmission can be guaranteed 100% secure.
If you believe your data has been compromised, please contact us immediately.
13. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time.
The latest version will always be published on this website.
14. Contact Us
Kilconly Community Enterprise Company Limited by Guarantee
Kilconly, Tuam, Co. Galway, Ireland
Charity Number: 20206965
📧 wildwest@onlinetickets.ie
